Professionals

Stoke on Trent City Council now use an integrated partnership approach to assessing referrals. The Integrated Front Door works with referrers to understand decision making thresholds and the support a child and family may need. We want to make sure children and young people get the right help they need at the right time.

If you are worried about a child or young person you can get in touch with Integrated Front Door (IFD) the following ways:

• Online Portal - Here you can find the service you are referring the Child/ Young person and Family for and submit all the information directly to us
• Call us if it’s a acute concern - 01782 235100
• Monday - Thursday, 8.30am – 5pm and Friday, 8.30am – 4.30pm
• Family Hubs

You will need the following information:

• All the details known to you/your agency about the child;
• The family composition including siblings, and where possible extended family members and anyone important in the child’s life;
• The nature of the concern and how immediate it is;
• Details of any work/support that you have provided to the child or family to date.
• Details of where the child is.
• Whether you have informed parents/carers of your concern. Please be aware that consent from the parent/carer will be required to make a referral unless this places the child at any further risk.