Professionals

Stoke-on-Trent City Council now use an integrated partnership approach to assessing referrals. The Integrated Front Door works with referrers to understand decision making thresholds and the support a child and family may need. We want to make sure children and young people get the right help at the right time.

If you think a child is in immediate danger, call the Police on 999 or 101

• If the child is not in immediate danger, but you’re still concerned that they need risk support, you can make a referral to the Integrated Front Door for Stoke-on-Trent Children and Family Services on the online portal: childrensportallcs.stoke.gov.uk/web/portal/pages/marfprof
• If you have reasonable cause to suspect that a child has suffered or is likely to suffer significant harm, you can call the Integrated Front Door on 01782 235100 (Mon-Thurs, 8.30am – 5pm and Fri, 8.30am – 4.30pm), or call the Emergency Duty Team on 01782 234234 if you are calling out of office hours, at weekends or on bank holidays.
• To request information and advice: childrensportallcs.stoke.gov.uk
• Local Authority Designated Officer (LADO) – LADO referrals are made through the Integrated Front Door service on 01782 235100.